Privacy Policy

Your privacy is important to us

Introduction

Coach Direct ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

Information We Collect

We collect information that you provide directly to us when you:

  • Create an account (coaches or clubs)
  • Complete your profile
  • Send connection requests or messages
  • Contact our support team
  • Use our services

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Connect coaches with clubs
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Analyze usage patterns and improve user experience

Information Sharing

Coach profiles are visible to registered clubs within the app. Contact information is only shared when coaches explicitly choose to share it with specific clubs. We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

Under Australian Privacy Law, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Withdraw consent at any time

Cookies and Tracking

Our website uses cookies to improve your experience. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Last Updated: February 2026

ABN: 47 767 203 929